Lacy Classen makes NWRA run efficiently – with a personal touch. She is our lead and supervisor of the reception staff and handles the authorization desk with care. Lacy possesses an exceptional attention to detail with a unique combination of a strong work ethic and a huge heart. She holds a degree as a Medical Office Specialist and, in our minds, could now write a “How-to” manual on it. She is exceptional at multitasking, has a memory capacity that we all envy, and learns systems faster than one can imagine. As the first employee of NWRA, Lacy has seen and been responsible for a lot of positive change!